The following outlines the process for the retention of confidential information
When employees start their counselling sessions, the records of the emails and transcripts are kept for a period of 12 months after the service is completed, in case your organisation or the client wish access the services again. The information is kept so that your organisation, the client and the counsellor/s can re-read them in order to monitor the progress of the client and to assist in the counselling therapy.
After 12 months since the last point of contact by the client, the case notes and transcripts will be archived in a secure and locked section either electronically or in a locked physical cabinet for a period of 7 years.
This is standard practice for any Psychological Services and required by law. We need to archive your information in a secure and locked section either electronically or in a locked physical cabinet for a period of 7 years. It will not be accessed unless required by law or from you through the Freedom of Information Act. Then it will be destroyed after 7 years after the last client contact by electronic deletion and/or shredding.
There are certain circumstances where client’s information will need to be submitted to the appropriate authorities. They are:
Organisations and clients have a right to access their personal information held by the Trauma Centre of Australia. If you wish to have access to your personal information please call us on (03) 9205 9488 during business hours or via email at reception@traumacentre.com.au. Organisations and clients can also request that information about the organisation or clients be corrected or deleted. We reserve our right to refuse the request for access or correction if, for example, we consider the request to be frivolous or vexatious, or if we are otherwise legally entitled to do so.