CRITICAL INCIDENT & TRAUMA RESPONSE

Paging Service

Dedicated Service

We understand that traumatic situations can occur at any time. We therefore use leading innovative solutions to provide a 24-hour contact service across Australia. 

Pagers will be operational 24 hours per day, 365 days a year – including special or public holidays. Pagers will be manned by dedicated, full-time out of hours consultants.

Innovative solutions are currently in place including our secure access to services and paging system. We utilise the same paging system that emergency services across Victoria use in order to make sure that we can be contacted at any time and any where in Australia. Once a verification of your organisation’s credentials has occurred, the employee will automatically be presented with the pager number and a receipt number. After the pager number has been called, the emergency message and contact details are passed on immediately to the mobile psychologist. A phone call will be made to the employee within ten minutes by a mobile psychologist to conduct the appropriate procedures. 

Pagers are operational 24 hours per day, 365 days a year – including special or public holidays. Pagers will be manned by dedicated, full-time out of hours consultants and mobile psychologists.

Response to the Pager

The on-call, out of hours response consultant takes responsibility for the initial contact to the pager. A telephone call responding to the caller’s needs is assessed, and discussions of response location needs are assumed by the on-call psychologist.Depending on the severity of the incidents, further back up consultants will be utilised to attend the response.

After Hours Response

The Trauma Centre provides it’s contracted customers all year round emergency service, both trauma debriefing, mediation, and employee assistance. While these services are available to customers during business hours, customers have the opportunity to also promote access after 5.00pm and before 9.00am on weekdays and all hours on the weekends and public holidays.

Requests Not Considered Immediate

Trauma assistance that does not require immediate response as per contractual obligations (i.e.2 hours or same day) will be referred to an appropriate consultant. 

“Properly managing the effects of a traumatic incident on your employees is not just a nice thing to do. It is a duty of care, and simply good management.”