Model of Critical Incident and Trauma Debriefing as Practiced by the Trauma Centre of Australia
On-site, group / individual debriefing as required, with follow-up as required by the customer.
Group or significant others debriefing as required by the customer.
Response to information from service centre / caller.
Particulars of organisation; i.e. company, business.
Name of caller and contact details.
Who is responsible, or in charge at the site.
Incident details and clients to be seen.
Assessment of further counselling requirements and / or referral.
Report to persons in charge.
Details of nature of incident and concerns.
Development of a debriefing plan.
Ascertain individual vs. group approach.
Deliver psychological counselling to facilitate recovery.
Explanation of the process, e.g., feelings / reaction / symptoms / education phase.
Further contact and ongoing requirements.
Clients at risk – their needs and support services.
Return to work plans and follow-up.
After initial contact, feedback to managers, person in charge.
Negotiated with client and employee.
Monitored specific needs, with focus on symptoms.
Specific format with details reflecting future requirements.
Follow-up referrals and case satisfaction surveys.
The Trauma Centre of Australia is continuing to host our Behavioural Change Programs via our affiliates Add Education. For the dates of upcoming courses, please see: https://www.addeducation.com.au/events/categories/basic-alcohol-behavioural-change-program/
The COVID-19 pandemic has caused widespread unemployment for countless Australian workers. As a result of a broad economic shutdown, many club employees have lost their jobs or have been asked to take extended leave. A significant burden has then been placed on frontline managers, who must sensitively negotiate delivering difficult news to club employees- many […]