Trauma Centre Australia


If a traumatic incident occurs in your workplace, we will be there to help you and your organistion deal with it.

Overview Service Delivery

Model of Critical Incident and Trauma Debriefing as Practiced by the Trauma Centre of Australia

1: Immediate

On-site, group / individual debriefing as required, with follow-up as required by the customer.
Group or significant others debriefing as required by the customer.

2: Call out response

Response to information from service centre / caller.
Particulars of organisation; i.e. company, business.
Name of caller and contact details.
Who is responsible, or in charge at the site.
Incident details and clients to be seen.
Assessment of further counselling requirements and / or referral.

3: On-site contact

Report to persons in charge.
Details of nature of incident and concerns.
Development of a debriefing plan.

4: Staff debrief

Ascertain individual vs. group approach.
Deliver psychological counselling to facilitate recovery.

5: Debriefing process

Explanation of the process, e.g., feelings / reaction / symptoms / education phase.
Further contact and ongoing requirements.

6: Assessment and feedback

Clients at risk – their needs and support services.
Return to work plans and follow-up.
After initial contact, feedback to managers, person in charge.

7: Follow-up counselling

Negotiated with client and employee.
Monitored specific needs, with focus on symptoms.
Anger management.

8: Reports and case closure

Specific format with details reflecting future requirements.
Follow-up referrals and case satisfaction surveys.

What is a critical incident trauma situation?

Immediate Trauma Response Service
Non-Immediate Trauma Response Services 
Overview of Follow-Up Service Delivery