Trauma usually involves a critical incident that requires immediate assistance. Critical incidents can include workplace accidents, violence, explosions, fires, hold ups, and terrorism, which can seriously impact the people and immediate operation of an organisation. TCA’s intervention model offers immediate counselling and trauma management in order to alleviate immediate stress and reduce the likelihood of post traumatic stress disorder. Assistance can be provided at the incident site, at home, at our offices, by phone or internet, or at a suitable location.
Once the decision is made to access assistance for the experience of trauma, a call to our service centre on (03) 9205 9488 is usually the next step. Alternatively, an emergency assistance access button is displayed on the home page of this website. Simply click on the “I Need Help NOW” button located on the home page of this website or on the top of this page.
A unique feature of TCA’s service model is its immediate response to a call for assistance. Our qualified psychologists can be on site within an agreed time frame – usually 2 hours. Our approach for providing immediate critical incident support and trauma counselling services generally follows a 1,1,2,4 structure.
This approach is flexible depending on the extent of the incident, individual needs, contractual arrangements, and negotiations between counsellor, organisation and managers.
Costs range in accordance with service agreements, packages and requirements.
| Customers | Service | Cost | Time Period |
|---|---|---|---|
| Ad hoc | Standard + Travel | $195+ | Per Hour |
| With Service Agreement | Standard/Non-standard | $145-$165 (based on CPI) |
3 year 5 Year |
| Add ons (i.e. seminars, EAP) |
Call head office to discuss packages, requirements, and employee numbers. Service agreements can be made as quickly as required.
Trauma Centre of Australia has employed a team of specialized psychologists with skills that focus on critical incident and trauma situations. Our consultants are psychologists with experience in both counselling and organisational psychology.
All trauma response consultants are specifically trained and specialized in critical incident debriefing. All consultants have worked in the area of trauma counselling and are continually re-trained to maintain a best practice service delivery.
We do not treat physiological symptoms but will make any necessary referrals. We specialize in the assessment and treatment of psychological symptoms caused by traumatic incidents.
Everybody! Trauma does not discriminate between types of people. This is why here at the Trauma Centre we respond to all people including individuals, groups, children, visitors, victims of crime, employers, organisations, and government agencies. Some people that use our services have service agreements; others are on an ad hoc basis.
Yes. Through TCA’s affiliate programme we are able to assist people living in remote and rural areas. Our affiliates respond to traumatic incidents all around the country.
If an incident is life threatening the first step is to call emergency services on 000. Once immediate threat has been removed, TCA services can help with psychological symptoms associated with the trauma.
Call TCA on our emergency helpline for immediate assistance and assessments.
Debriefing is a specific type of counselling that deals with initial shock following a trauma. Although some people do not realize they are experiencing shock, debriefing can help minimise any effects thereafter.
TCA have a team of dedicated people to help with forms and any other paperwork. Please call reception at our head office.
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