A critical incident is defined by the National Code [under Standard 6] as ‘a traumatic event, or the threat of an event [within or outside Australia], which causes extreme stress, fear or injury’.
Critical incidents may include, but are not limited to:
Critical incidents may trigger a wide range of physical and psychological symptoms, including increased heart rate, high blood pressure and anxiety. The initial action of the Trauma Centre of Australia is to calm staff members following a critical incident and to ensure that their immediate needs are met. A member of staff, who was not involved in the incident, or affected by it, is responsible for this initial action.
Strategies to help manage the critical incident include:
In all Critical incidents a critical incident form must be completed and given to management. To access the Trauma Authority form, click here.
The Trauma Centre of Australia is continuing to host our Behavioural Change Programs via our affiliates Add Education. For the dates of upcoming courses, please see: https://www.addeducation.com.au/events/categories/basic-alcohol-behavioural-change-program/
The COVID-19 pandemic has caused widespread unemployment for countless Australian workers. As a result of a broad economic shutdown, many club employees have lost their jobs or have been asked to take extended leave. A significant burden has then been placed on frontline managers, who must sensitively negotiate delivering difficult news to club employees- many […]