The following outlines the process for the retention of confidential information
When employees start their counselling sessions, the records of the emails and transcripts are kept for a period of 12 months after the service is completed, in case your organisation or the client wish access the services again. The information is kept so that your organisation, the client and the counsellor/s can re-read them in order to monitor the progress of the client and to assist in the counselling therapy.
After 12 months since the last point of contact by the client, the case notes and transcripts will be archived in a secure and locked section either electronically or in a locked physical cabinet for a period of 7 years.
This is standard practice for any Psychological Services and required by law. We need to archive your information in a secure and locked section either electronically or in a locked physical cabinet for a period of 7 years. It will not be accessed unless required by law or from you through the Freedom of Information Act. Then it will be destroyed after 7 years after the last client contact by electronic deletion and/or shredding.
For the purposes outlined below, we may at times disclose your personal information to organisations external to the Trauma Centre of Australia. These organisations include our professional affiliates and government authorities, as required or authorised by law. We will not disclose your personal information to any third parties without your consent and without the consent of the CEO. The client’s email address will not be added to any mailing lists without their permission.
To give you the best service, we will need to know of any mental health diagnosis and medications that you are taking. Trauma Centre of Australia may not be appropriate for certain mental illnesses and if you experience psychosis. We suggest that you see a Psychiatrist if you would like further assistance if your condition is deemed inappropriate for hypnosis.
There are certain circumstances where client’s information will need to be submitted to the appropriate authorities. They are:
Organisations and clients have a right to access their personal information held by the Trauma Centre of Australia. If you wish to have access to your personal information please call us on (03) 9205 9488 during business hours or via email at firstname.lastname@example.org. Organisations and clients can also request that information about the organisation or clients be corrected or deleted. We reserve our right to refuse the request for access or correction if, for example, we consider the request to be frivolous or vexatious, or if we are otherwise legally entitled to do so.
We’ve been busy here at Trauma Centre, handling a number of high profile trauma incidents across Australia in recent months. The autumn issue of our newsletter, Inside Trauma, has just been published; if you’d like to subscribe, enter your email address on the right hand side of this page and click ‘go’. This edition focuses […]
“Looking Beyond Classic Trauma Symptoms” Here is a video snippet from our TAPIG event with Anne Laure who discusses the symptoms of trauma in comparison to the classic trauma symptoms. For more videos, or to watch the entire Anne Laura Series, please visit our Anne Laure playlist on our YouTube account by clicking here […]
“Language is the digestive juice of the mind” A short snippet of our TAPIG (Trauma and Psychology Interest Group) Workshop with Rob Gordon in 2011. For more snippets of our TAPIG events, please subscribe to our quarterly “Inside Trauma” newsletter or subscribe to us on YouTube or Facebook. To subscribe to our Inside Trauma Newsletter, […]
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