Pagers will be operational 24 hours per day, 365 days a year - including special or public holidays. Pagers will be manned by dedicated, full-time out of hours consultants.
Response to the Pager
The on-call, out of hours response consultant takes responsibility for the initial contact to the pager.
A telephone call responding to the caller's needs is assessed, and discussions of response location
needs are assumed by the on-call psychologist.Depending on the severity of the incidents, further back up consultants will be utilised
to attend the response.
After Hours Response
The Trauma Centre provides it's contracted customers all year round emergency service,
both trauma debriefing, mediation, and employee assistance. While these services are available to customers during business hours, customers have
the opportunity to also promote access after 5.00pm and before 9.00am on weekdays
and all hours on the weekends and public holidays.
Requests Not Considered Immediate
Trauma assistance that does not require immediate response as per
contractual obligations (i.e.2 hours or same day) will be referred to
an appropriate consultant.
"Properly managing the effects of a traumatic incident on your employees
is not just
a nice thing to do. It is a duty of care, and simply good management."