We understand that traumatic situations can occur at any time. We therefore use leading innovative solutions to provide a 24-hour contact service across Australia.
Pagers will be operational 24 hours per day, 365 days a year – including special or public holidays. Pagers will be manned by dedicated, full-time out of hours consultants.
Innovative solutions are currently in place including our secure access to services and paging system. We utilise the same paging system that emergency services across Victoria use in order to make sure that we can be contacted at any time and any where in Australia. Once a verification of your organisation’s credentials has occurred, the employee will automatically be presented with the pager number and a receipt number. After the pager number has been called, the emergency message and contact details are passed on immediately to the mobile psychologist. A phone call will be made to the employee within ten minutes by a mobile psychologist to conduct the appropriate procedures.
Pagers are operational 24 hours per day, 365 days a year – including special or public holidays. Pagers will be manned by dedicated, full-time out of hours consultants and mobile psychologists.
The on-call, out of hours response consultant takes responsibility for the initial contact to the pager. A telephone call responding to the caller’s needs is assessed, and discussions of response location needs are assumed by the on-call psychologist.Depending on the severity of the incidents, further back up consultants will be utilised to attend the response.
The Trauma Centre provides it’s contracted customers all year round emergency service, both trauma debriefing, mediation, and employee assistance. While these services are available to customers during business hours, customers have the opportunity to also promote access after 5.00pm and before 9.00am on weekdays and all hours on the weekends and public holidays.
Trauma assistance that does not require immediate response as per contractual obligations (i.e.2 hours or same day) will be referred to an appropriate consultant.
We’ve been busy here at Trauma Centre, handling a number of high profile trauma incidents across Australia in recent months. The autumn issue of our newsletter, Inside Trauma, has just been published; if you’d like to subscribe, enter your email address on the right hand side of this page and click ‘go’. This edition focuses […]
“Looking Beyond Classic Trauma Symptoms” Here is a video snippet from our TAPIG event with Anne Laure who discusses the symptoms of trauma in comparison to the classic trauma symptoms. For more videos, or to watch the entire Anne Laura Series, please visit our Anne Laure playlist on our YouTube account by clicking here […]
“Language is the digestive juice of the mind” A short snippet of our TAPIG (Trauma and Psychology Interest Group) Workshop with Rob Gordon in 2011. For more snippets of our TAPIG events, please subscribe to our quarterly “Inside Trauma” newsletter or subscribe to us on YouTube or Facebook. To subscribe to our Inside Trauma Newsletter, […]
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