Overview of service delivery
Model of Critical Incident and Trauma Debriefing
as Practiced by the Trauma Centre of Australia
1: Immediate, on-site, group / individual debriefing as required,
with follow-up as required by the customer.
Group or significant others debriefing as required by the customer.
2: Call out response.
Response to information from service centre / caller.
Particulars of organisation; i.e. company, business.
Name of caller and contact details.
Who is responsible, or in charge at the site.
Incident details and clients to be seen.
Assessment of further counselling requirements and / or referral.
3: On-site contact.
Report to persons in charge.
Details of nature of incident and concerns.
Development of a debriefing plan.
4: Staff debrief.
Ascertain individual vs. group approach.
Deliver psychological counselling to facilitate recovery.
5: Debriefing process.
Explanation of the process, e.g., feelings / reaction / symptoms / education phase.
Further contact and ongoing requirements.
6: Assessment and feedback.
Clients at risk - their needs and support services.
Return to work plans and follow-up.
After initial contact, feedback to managers, person in charge.
7: Follow-up counselling.
Negotiated with client and employee.
Monitored specific needs, with focus on symptoms.
Anger management.
8: Reports and case closure.
Specific format with details reflecting future requirements.
Follow-up referrals and case satisfaction surveys.
What is a critical incident trauma situation?
Immediate Trauma Response Service
Non-Immediate Trauma Response Services
Overview of Follow-Up Service Delivery