There are many times when things happen out of the ordinary. Sometimes, we need to address these critical issues immediately and other times these critical incidents have passed by but memories and thoughts still lurk within our mind. Having someone to talk to will help to ease the stress or worries before it escalates into something more severe.
All calls and chats are one-on-one with a trained mental health professional, and completely confidential. However, we may ask for your first name or username and some general details.
Before we begin, please establish if you are in an immediate critical situation.
You currently already have a Critical Incident and Trauma Response Service Agreement with us, please have your Service Agreement Contract ready and call us (03) 9205 9488 during business hours or call our hotline (03) 9483 8889.
If you are unsure whether you have received the Service Agreement Contract or if you do not have a current Service Agreement with us, please fill in the Authority Form here.
If an immediate response is not required and you would like to contact us to make appointments, bookings or to chat to someone, following the easy steps below:
Call (03) 9205 9488
(between 9.00AM – 5.00PM)
Call (03) 9483 8889
(between 5.00PM – 9.00AM)
24 hours a day, 7 days a week
24 hours a day,
Get a response in 24 hours
Whether you need to talk to someone immediately or want someone to immediately respond to a critical incident that has happened after business hours, our hotline open 24 hours a day, 7 days a week. Simply leave a message with our operators and we will respond to your call immediately.
For Service Agreement enquiries or other business enquiries, please call us during office hours on (03) 9205 9488.
Sometimes, you may not want to talk to someone on the phone or face-to-face and chatting to someone online may be more convenient and comfortable. Our Psychcare 24/7 online service is available 24 hours a day, 7 days a week with experienced mental health professionals available to chat with you all day.
|Answer the brief pre-chat questions||Read and accept the chat rules||Make a booking||Wait for you appointment|
To send us an email, complete your details and write your message – you’ll hear back from one of our trained mental health professionals within 24 hours.
We’ve been busy here at Trauma Centre, handling a number of high profile trauma incidents across Australia in recent months. The autumn issue of our newsletter, Inside Trauma, has just been published; if you’d like to subscribe, enter your email address on the right hand side of this page and click ‘go’. This edition focuses […]
“Looking Beyond Classic Trauma Symptoms” Here is a video snippet from our TAPIG event with Anne Laure who discusses the symptoms of trauma in comparison to the classic trauma symptoms. For more videos, or to watch the entire Anne Laura Series, please visit our Anne Laure playlist on our YouTube account by clicking here […]
“Language is the digestive juice of the mind” A short snippet of our TAPIG (Trauma and Psychology Interest Group) Workshop with Rob Gordon in 2011. For more snippets of our TAPIG events, please subscribe to our quarterly “Inside Trauma” newsletter or subscribe to us on YouTube or Facebook. To subscribe to our Inside Trauma Newsletter, […]
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